Workflow Deadline Monitoring Question
Josefek, Richard
RJosefek at MassMutual.com
Tue Nov 18 16:06:16 EST 2003
> We've run into a problem that I'm hoping you can shed some light on for us.=
=
We've had a problem occurring in our Production environment since last =
December, 2002. Recently, these problems have been causing our clients a lot=
=
of work to monitor and resolve. Here's a synopsis:
>=20
> We use Maestro to control Workflow deadline monitoring. Maestro runs =
SWWDHEX on a schedule that our clients have requested. We do not use SAP. =
However, last December, configuration for the SAP controlling of deadline =
monitoring was turned on in our Production environment by an SAP consultant. =
=
We immediately corrected the situation and turned it off. However, this has =
caused a series of problems that we have yet to recover from. =20
>=20
> Individuals approving within one of two workflows were causing the SWWDHEX =
to instantiate in SAP (without their knowledge). Once, this happens, it =
continues every 10 minutes. One of the things we did to prevent this from =
happening was remove security from each individual. However, we have found =
this is not a good solution because every once in a while (under conditions w=
e=
cannot determine) a client will receive an error message "Background job =
SWWDHEX cannot be scheduled (error 6)". Some of these clients will notice th=
e=
error message and try to approve the document again and the second time they=
=
are successful.
>=20
> We are assuming that the configuration that was turned on has somehow cause=
d=
this irrevocable process to begin, even though we have shut it off. We thin=
k=
that somewhere in the SAP environment, there is some trigger that is causing=
=
this job to run. (Perhaps an assumption in the code that if we are not using=
=
permanent deadline monitoring, we must be using periodic instead of checking =
table values=3F)=20
>=20
> Any assistance you can provide on what triggers there might be in SAP that =
would cause this to happen would be much appreciated!
>=20
> Thanks!
Rick
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