Workitem Disappeared
Thaddeus> <Gorbal
Thaddeus.Gorbal at pb.com
Wed Jul 18 18:26:03 EDT 2001
Dear Workflowers,
I have a production problem:
A user (user-1) has attempted to release an invoice with an invoice
type for which he was not authorized by executing a work item. That
attempt was rejected by the system due to lack of authorization, but
the work item was removed from other agent Inboxes.
Another user (user-2) who is authorized to process that particular
invoice cannot access that work item because it is not in his box
anymore, after user-1 attempt to process it.
To release that workitem to other agents user-1 executed the 'replace'
command on that item, but that did not do the trick. Not only that
workitem was not released for the other agents but it also disappeared
from the user-1 WI list.
We are in 4.5B and have just applied some hot packs to the system.
Any help will be greatly appreciated.
Thanks,
Thad
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