Substitution & Auto forwarding
Gramelspacher, Tony
Tony.Gramelspacher at anheuser-busch.com
Fri Aug 18 12:09:07 EDT 2000
Thanks for the help. I was missing part of step 2 where you go into the
Workflow Inbox. I was making all of my attempts through the EXTRAS menu item
from the Integrated Inbox. Thanks again.
Tony Gramelspacher
SSC
(314) 589-7996
> -----Original Message-----
>> From: Ranganathan, Jeeva [SMTP:jeeva.ranganathan at sap.com]
> Sent: Thursday, August 17, 2000 7:27 PM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: Substitution & Auto forwarding
>
> In the table T77S0, the WFLOW.AUTOF = 'X' means that Workitems are forwarded
> automatically for substitutions. Please check whether the user activated the
> substitute. For example
> 1.) Logon as A.
> 2.) Goto the inbox (SO01) -> Workflow
> 3.) EXTRAS > MAINTAIN SUBSTITUTE (User B)
> 4.) EXTRAS > ACTIVATE SUBSTITUTE (User B)
> 4a) Also goto inbox
> EXTRAS >SUBSTITUTE >CREATE SUBSTITUTE (User B)
>
> 5.) Logon as B.
> 6.) Goto the inbox.
> 7.) > EXTRAS > SUBSTITUTE FOR ... (User A)
> and If there is any change in organizational structure(HR), then the user
> need to run 'Edit -> Refresh org. env' in SO01.
> This works in 31H system. If you are using latest R/3 release, I don't know
> what is the reason for this problem?
> Best Regards
> Jeeva
> SAP Asia Pte Ltd
>
> -----Original Message-----
>> From: Gramelspacher, Tony [mailto:Tony.Gramelspacher at anheuser-busch.com]
> Sent: Friday, August 18, 2000 3:16 AM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Substitution & Auto forwarding
>
>
> We have a Service Entry Acceptance workflow in place that routes work items
> based on who the original requisitioner was. Our problem occurs when the
> original requisitioner changes jobs or leaves the company. I tried to
> implement
> a solution of setting up a substitute and an auto forward from the person
> who is
> leaving to the person who is taking her place. I followed the instructions
> in
> OSS note 74000, but have had no luck. The items just do not get forwarded
> to
> the other individual. I have tried several tests on my own outside of our
> service entry scenario, with the same results. Work items can be forwarded
> manually with no problem, its just the auto forward that won't work. Has
> anyone
> had similar experiences? Is there a resolution to this that anyone can
> share.
>
> I do have one question regarding OSS note 74000. Entry WFLOW AUTOF in table
> T77S0 is mentioned in the note. In our system this entry is set to X. I'm
> assuming the X means to enable auto forwarding? Is this a correct
> assumption?
> If the X needs to be removed to enable auto forwarding what is the
> transaction
> where you would change the setting?
>
> Thanks for any help.
>
> Tony Gramelspacher
> SSC
> (314) 589-7996
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