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<div><br class="webkit-block-placeholder"></div>This message is for those who are using BlackBerry devices.<div><br class="webkit-block-placeholder"></div><div>According to Sprint, there was a report of BlackBerry outage that may affect all BlackBerry users across the board (including Verizon, AT&T, T-Mobile). The users may not be receiving any email on the BlackBerry device as of around 11 am this morning.</div><div><br></div><div>I will keep you posted on the progress.</div><div><br class="webkit-block-placeholder"></div><div>Andrew</div><div><br><div> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Andrew Yu</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Mobile Devices Platform Coordinator</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Information Services & Technology</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">MIT</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:andrewyu@mit.edu">andrewyu@mit.edu</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">617-324-8985</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Sent from Apple Mail</div><div><br class="khtml-block-placeholder"></div><div><br class="khtml-block-placeholder"></div><br class="Apple-interchange-newline"></span> </div><div><br><div>Begin forwarded message:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="4" color="#000000" style="font: 14.0px Helvetica; color: #000000"><b>From: </b></font><font face="Helvetica" size="4" style="font: 14.0px Helvetica">"Cohen, Josh M [SD]" <<a href="mailto:Josh.M.Cohen@sprint.com">Josh.M.Cohen@sprint.com</a>></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="4" color="#000000" style="font: 14.0px Helvetica; color: #000000"><b>Date: </b></font><font face="Helvetica" size="4" style="font: 14.0px Helvetica">September 7, 2007 2:18:58 PM EDT</font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="4" color="#000000" style="font: 14.0px Helvetica; color: #000000"><b>To: </b></font><font face="Helvetica" size="4" style="font: 14.0px Helvetica"><<a href="mailto:andrewyu@mit.edu">andrewyu@mit.edu</a>></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="4" color="#000000" style="font: 14.0px Helvetica; color: #000000"><b>Cc: </b></font><font face="Helvetica" size="4" style="font: 14.0px Helvetica">"Beecher, Chad L [SD]" <<a href="mailto:Chad.Beecher@sprint.com">Chad.Beecher@sprint.com</a>></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Helvetica" size="4" color="#000000" style="font: 14.0px Helvetica; color: #000000"><b>Subject: </b></font><font face="Helvetica" size="4" style="font: 14.0px Helvetica"><b>Sprint Blackberry Webmail</b></font></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div> <!-- Converted from text/rtf format --><p dir="LTR"><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Hello Andrew,</font></span></p><p dir="LTR"><span lang="en-us"> <font size="2" face="Arial">Today</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">at 10:42AM</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> Sprint was issued a ticket by RIM,</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">Ticket # 1018908</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">, for delays sending and receiving messages via Blackberry Internet Service. </font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">The issue is being caused by a Blackberry infrastructure software issue. </font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">Delays were initially about 30-60 minutes, but have increased and may reach</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> up to 3 hours and are suspected of impacting most users.</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> I will keep you updated. </font></span><span lang="en-us"></span><span lang="en-us"> </span></p><p dir="LTR"><span lang="en-us"><font size="2" face="Arial">Josh</font></span><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"><b></b></span><b><span lang="en-us"></span></b><a name=""><b><span lang="en-us"><font color="#0000FF" face="Arial">Joshua M. Cohen</font></span></b></a><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Solutions Consultant</font></span><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"><b></b></span><b><span lang="en-us"><font face="Verdana">Sprint Business Solutions</font></span></b><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Phone (781) 494-1440</font></span><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Fax (781) 494-1221</font></span><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"><b><i></i></b></span><span lang="en-us"><b><i></i></b></span><b><i><span lang="en-us"></span></i></b></p><p dir="LTR"><b><i><span lang="en-us"><font color="#000080" size="2">Helpful Sprint Links</font></span></i></b></p><p dir="LTR"><span lang="en-us"></span><a href="http://www.learning.palm.com/sprint"><span lang="en-us"></span><span lang="en-us"><u></u></span><u><span lang="en-us"><font color="#0000FF" size="2" face="Arial">Learn more about Treo devices</font></span></u><span lang="en-us"></span></a><span lang="en-us"><u></u></span><u><span lang="en-us"></span></u></p><p dir="LTR"><span lang="en-us"></span><a href="http://www.resourcecenter.blackberry.com/sprintnextel"><span lang="en-us"></span><span lang="en-us"><u></u></span><u><span lang="en-us"><font color="#0000FF" size="2" face="Arial">Blackberry Resource Center</font></span></u><span lang="en-us"></span></a><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"></span><a href="https://sprintecare.intava.com/ec2.0/index.html?view=chooser"><span lang="en-us"></span><span lang="en-us"><u></u></span><u><span lang="en-us"><font color="#0000FF" size="2" face="Arial">Sprint Nextel Device Support</font></span></u><span lang="en-us"></span></a><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"></span><a href="http://www.sprint.com/coverage"><span lang="en-us"></span><span lang="en-us"><u></u></span><u><span lang="en-us"><font color="#0000FF" size="2" face="Arial">Check Coverage</font></span></u><span lang="en-us"></span></a><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"></span><a href="http://www.sprint.com/downloads"><span lang="en-us"></span><span lang="en-us"><u></u></span><u><span lang="en-us"><font color="#0000FF" size="2" face="Arial">Download Software</font></span></u><span lang="en-us"></span></a><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span></p><p dir="LTR"><span lang="en-us"></span><a href="http://navigation.sprint.com/viewdemo.html"><span lang="en-us"></span><span lang="en-us"><u></u></span><u><span lang="en-us"><font color="#0000FF" size="2" face="Arial">Sprint Navigation Demo</font></span></u><span lang="en-us"></span></a><span lang="en-us"></span><span lang="en-us"></span></p><div><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"></span><br class="khtml-block-placeholder"></div><div><span lang="en-us"></span><br class="khtml-block-placeholder"></div> </blockquote></div><br></div></body></html>