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<font size="-1"><font face="Arial">Hi everyone...<br>
<br>
I just got off the phone with Lisa Magill, our AT&T major account
manager. She just got out of a "what you need to know about the
iPhone" lecture, and there's 2 pieces of new info for us:<br>
<br>
1) If an existing MIT Corporate AT&T customer wants to get an
iPhone, we know they need to first change the account from a corporate
account to a personal account. If the customer currently has <b>International
roaming capability </b>on their existing phone, once the migration to
the iPhone is complete, customers must request that <b>feature be
re-activated </b>on the iPhone. <br>
<br>
2) For all iPhone activations (whether it's an existing account, or a
new account), <b>AT&T</b> <b>will allow the account to be
associated with MIT's personal foundation account number (FAN) 48118.</b>
This association<b> will not provide any discounts</b> to the account,
but will tie the account to MIT, thus providing not only the 'numbers'
of devices associated with MIT's account as a whole, but more
importantly, <b>will</b> <b>provide for a higher level of customer
(preferred) service on the account. </b>What this means is once you
tie the MIT Personal FAN 48118 to your telephone number, whenever you
call into AT&T for customer service, you will be automatically
routed the the "preferred customer service response team," and not to<b>
</b>the general customer service team.<br>
<br>
Neither Lisa nor I are sure whether the Apple Store/website can
associate the MIT Individual FAN with the accounts when we activate
them (if we were buying from the AT&T store, it would be done). So
Lisa said that we (Andrew Yu and I) should collect all the new iPhone
activation telephone numbers and send them to her, and she will make
sure the MIT personal FAN is associated with the MIT iPhone accounts.
Once the dust settles, we'll find an easier more efficient way to do
this.<br>
<br>
Joni</font></font><br>
<div class="moz-signature">-- <br>
<b><font color="#990000"><font size="-1"><font face="Arial">Joan M. Cyr<br>
Technical Consultant, 5ESS and Cellular<br>
</font></font></font></b><font color="#990000"><font size="-1"><font
face="Arial"><font color="#000000">Massachusetts Institute of
Technology<br>
Information Services and Technology<br>
400 Main Street, E19-687<br>
Cambridge, MA 02142<br>
T: 617.253.7900<br>
F: 617.253.5300<br>
E-Mail: <a class="moz-txt-link-abbreviated" href="mailto:jcyr@mit.edu">jcyr@mit.edu</a></font></font></font></font></div>
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