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<p class=MsoPlainText>Mobile devices usage at MIT is growing rapidly. Due to
the popularity of PDA and Smartphone devices, there is an increasing demand for
support for configuring and troubleshooting these types of mobile devices for
faculty, staff, and students.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>In December 2006, IS&T conducted a survey to
understand the current needs of mobile device users at MIT. Based on the survey
results and the general market trends, IS&T will provide broader support
for mobile devices in 2007. IS&T support for mobile devices will focus on
the following areas:<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Windows Mobile: provide support for the rich
functionality in these devices<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Palm OS: continue support for these devices but
do not recommend purchasing these devices moving forward<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>Apple's new iPhone: anticipate the potential
popularity and explore ways to make iPhones work within MIT's IT environment.<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='font-family:Symbol'><span style='mso-list:Ignore'>·<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]>BlackBerry: IS&T will not support at this
time, but basic documentation for these devices will be available.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Beginning in March 2007, IS&T launched the Mobile
Devices Release Project which is scheduled to conclude in August 2007.
The project is a collaborative effort between IS&T and members of the
community in several DLCs. The goals of the release project are to test
and document these mobile devices and applications within MIT's IT
infrastructure and train appropriate personnel on the Computer Help Desk,
Departmental Information Technology Resources (DITR), and in the DLC's. The
project will focus on the following mobile device platforms:<o:p></o:p></p>
<p class=MsoPlainText> <o:p></o:p></p>
<p class=MsoPlainText>1. Windows Mobile 5: providing core
functionality for both Windows Mobile 5 Pocket PC and Smartphone Editions.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l2 level1 lfo4'><![if !supportLists]><span
style='mso-list:Ignore'>a.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Devices:
Treo 700wx, Treo 750, Motorola Q, VZW XV6700, Sprint PPC6700, T-Mobile Dash,
and others.<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l2 level1 lfo4'><![if !supportLists]><span
style='mso-list:Ignore'>b.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Services:
Email, TechTime Calendar, Contacts, Tasks, Office Mobile, Certificates, Web
Browsing, SyncML, Synchronization with Windows and <o:p></o:p></p>
<p class=MsoPlainText style='text-indent:.25in'> Macintoshes,
Backup, and Remote Device Management.<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l2 level1 lfo4'><![if !supportLists]><span
style='mso-list:Ignore'>c.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Windows
Mobile 6: validate the functionality for Windows Mobile 6 devices including
upgrading from Windows Mobile 5 as it becomes available in <o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in'>summer of 2007.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>2. Palm OS: focus on over-the-air
synchronization of the TechTime calendar and update existing documentation for
existing Palm OS users.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo6'><![if !supportLists]><span
style='mso-list:Ignore'>a.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Devices:
Treo 700p, Treo 680, Treo 650, and Palm T|X<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo6'><![if !supportLists]><span
style='mso-list:Ignore'>b.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Software:
VersaMail 3.5, SyncML 2.5 and 3.0, and SnapperMail <o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>3. Apple iPhone: once released to the
public investigate the viability of Apple iPhone devices in the MIT environment<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Based on findings of the release project, IS&T will
make Recommendations including support statements for mobile devices and
software applications that work best within the MIT environment.<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>To find out more about this project, please visit Mobile
Devices Release Project Notebook (<a
href="http://mit.edu/swrt/releases/mobile2007/">http://mit.edu/swrt/releases/mobile2007/</a>)
or contact Andrew Yu, IS&T's Mobile Device Platform coordinator (email: <a
href="mailto:andrewyu@mit.edu">andrewyu@mit.edu</a>).<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Regards,<o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText>Don<o:p></o:p></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>-- <br>
</span><b><span style='color:black'>Don Montabana</span></b><span
style='color:black'><br>
Director, Client Support Services<br>
Information Services and Technology<br>
Office: (617) 253-5654<br>
</span><a href="mailto:donm@mit.edu">donm@mit.edu</a><o:p></o:p></p>
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