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<p class=MsoNormal><span style='color:black'>All,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>The request for information below
was sent to CSS staff today. After sending it I realized that I wanted a
broader view so I’m sending this same request to you. If there are others
you belive have input that we should be aware of please let me know and I’ll
be happy to include them.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:black'>-----------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>I will be heading out to an Apple
Executive Council meeting in Cupertino on May 3 and while I have a number of
comments/suggestions to make to Apple I wanted to solicit your
comments/suggestions from two perspectives:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>What are your <u>pain
points</u> with Apple (products, services, support) and equally
importantly<o:p></o:p></span></p>
<p class=MsoListParagraph><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>What ways can we <u>partner</u>
with them (technology-wise) going forward?<o:p></o:p></span></p>
<p class=MsoListParagraph><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-align:justify'><span style='color:black'>This is
a chance to be heard. Although far from their biggest academic customer the MIT
name and reputation carry a fair amount of weight with them. Any and all
comments appreciated.<o:p></o:p></span></p>
<p class=MsoNormal style='text-align:justify'><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-align:justify'><span style='color:black'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Don<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>-- <br>
<b>Don Montabana</b><br>
Director, Client Support Services<br>
Information Services and Technology<br>
Massachusetts Institute of Technology<br>
77 Massachusetts Avenue, Building N42-175<br>
Cambridge, MA 02139-4307<br>
Office: (617)253-5654<br>
Fax: (617)258-9535<br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:black'><a href="mailto:donm@mit.edu"><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>donm@mit.edu</span></a></span><span
style='color:black'> </span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><a
href="http://web.mit.edu/ist/org/css"><span style='font-size:10.0pt;font-family:
"Arial","sans-serif"'>http://web.mit.edu/ist/org/css</span></a></span><o:p></o:p></p>
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