[Macpartners] how to "document" end user resolved possible hardware issues with apple

[Stephen Ragalevsky]

Hi Aran, 
I would suggest opening a case with AppleCare.  At the conclusion of the call they will email you a case number that can be referenced in future cases if necessary.

The best way to open a case is by first visiting Express Lane.  With Express Lane you can provide us with some of the necessary information before the call and even better schedule a time for us to call you.
	https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=SG1


Steve

On Jan 19, 2012, at 10:09 AM, Andrew Munchbach wrote:

> Hi Aran--
> 
> I would use this web-form:
> 
> http://www.apple.com/feedback/macosx.html
> 
> Under feedback type you can select "bug report."
> 
> Best--
> Andrew
> - - -
> Andrew Munchbach
> Macintosh Platform Coordinator
> IS&T | Systems Engineering | SWRT
> swrt at mit.edu
> 
> PGP Fingerprint: 258A AA51 58A0 3340 36E7 6695 F993 26A9 E4AA D5B6
> 
> On Jan 19, 2012, at 12:36 PM, Aran M Parillo wrote:
> 
>> Hello,
>> 
>> I just assisted a user of a new (unboxed last week) iMac.  Her wifi card was reporting "No hardware installed" from the menu bar (and did not have connectivity through wifi) and yet her system report for Wi-Fi: reported it's type, hardware, device name, ipv4 config method, proxies, and service order.
>> 
>> I could restore WiFi access with a reboot and zap of the pram, however I'd like to document this issue with Apple so that if it occurs again, or repeatedly, I can continue building on the same case.
>> 
>> Is there an easy (as in email/web based) method for this.  
>> I prefer not spend time on the phone to do this.
>> 
>> Thank you kindly,
>> Aran
>> 
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Stephen Ragalevsky, ACSA
Sr. Systems Engineer
Apple Inc.
(781) 334-4145

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