[Macpartners] ARD reporting clients as "Offline"

[Jeffrey Pearlin]

Hi Becky,

Connecting to a different admin account on the affected machines seems to resolve the issue.  In our case, I have a dummy admin account set up on every machine, so deleting it (including home folder) and recreating it clears the problem (I also deleted it from ARD on my end and created a new connection).

Thanks for the suggestion!

Jeff


On Dec 29, 2011, at 10:19 AM, Rebecca E. Heiser wrote:

> We've had similar problems in the past - usually occurring after an OS update.  Our solution is to uninstall ARD, then reinstall and re-enable it for the appropriate admin account.  We've had to do this at the user's desk - not so bad since all our machines in the same building.
> 
> Something less invasive to try first.  Create a new admin account on your ARD admin machine.  Try adding the problem computer to ARD admin in the new account and see if it shows up correctly.  If it does, it could a problem with the ARD admin preferences in the original admin account.
> 
> Here's the Apple Support document for uninstalling ARD on the client machine: http://support.apple.com/kb/HT2577. Even though it says you should not do this for 10.3+, it worked for us.
> 
> I created a script to uninstall ARD.  I ran the script and rebooted. Then reinstalled ARD via a customized install package (from ARD Admin go to File menu> Create Client Installer). Run software update after to see if there are any ARD updates.
> 
> Give it a shot and see if it fixes your problem.
> 
> -Becky
> 
> ---
> Becky Heiser
> Computer & Network Support
> MIT Resource Development W98-001
> x3-5813 (voice)
> x2-3800 (fax)
> 
> On Dec 28, 2011, at 04:54 PM, Brian Bulmer wrote:
> 
>> I know this sounds like a cop out, but I've had that issue for some time now, and just learned to live with it.
>> I think it has something to do with the firewall possibly, because not all of mine are like this, but most of my servers are listed as offline, and I just know that they are online, establish the remote control, and then they are listed as "Online" and in the Finder, etc.
>> 
>> Misery loves company.....    ;)
>> 
>> Brian Bulmer
>> Distributed IT Resources (DITR)
>> Information Services and Technology, MIT
>> Office: (617) 253-2163
>> bbulmer at mit.edu  
>> http://ist.mit.edu/about/org/ditr
>> _______________________________________
>> Please note:  MIT IS&T staff will NEVER ask you for your password, nor any email requesting your password information.  Please ignore any email messages that claim to require you to provide such information.
>> 
>> On Dec 28, 2011, at 3:20 PM, Jeffrey Pearlin wrote:
>> 
>>> Is anyone else experiencing the following:
>>> 
>>> Several of our machines are reporting their status as "Offline" even though I can screen control the "Offline" computers (which are very much online).  As a result of this offline status, I am unable to install packages to the machines via ARD.  I can temporarily perform remote installs by removing an offline machine and re-adding it in ARD, but only long enough to perform one very quick package push.  
>>> 
>>> One machine of primary concern is running 10.6.8 and ARD 3.5.1 from a static IP address.
>>> 
>>> Is there some trick to getting ARD to accurately determine the status of the machine so I can install the necessary software?
>>> 
>>> Jeffrey Pearlin
>>> Systems Administrator
>>> Foreign Languages & Literatures
>>> Massachusetts Institute of Technology
>>> 77 Massachusetts Avenue
>>> 14N-329B
>>> Cambridge, MA 02139
>>> 
>>> Tel:  (617) 253-9776
>>> Fax: (617) 258-6189
>>> pearlin at mit.edu
> 
> 
> 
> 

Jeffrey Pearlin
Systems Administrator
Foreign Languages & Literatures
Massachusetts Institute of Technology
77 Massachusetts Avenue
14N-329B
Cambridge, MA 02139

Tel:  (617) 253-9776
Fax: (617) 258-6189
pearlin at mit.edu