<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">It is not possible to print from macs at the moment, except of course via Virtual PC. The print servers were changed in November to prevent IP printing. <DIV><BR class="khtml-block-placeholder"></DIV><DIV>I complained and was told that they would only support printing via Pcounter. So, I found a way to print via Pcounter with macs, but it requires server-side changes. I requested the changes, and have contacted support several times, but haven't gotten anywhere. The last I inquired, about 2 weeks ago, I was told to contact the director. </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I hadn't done so yet, but your email acts as a good reminder, and I will do it now. I'll keep you all informed.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>FTR, here is the email I sent them in November:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>--------------------------------------</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN><B>From: </B><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN> <A href="mailto:jharthorne@sloan.mit.edu">jharthorne@sloan.mit.edu</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN><B>Subject: </B><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN><B>Enabling Mac support for Pcounter</B></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN><B>Date: </B><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN>November 29, 2005 5:27:09 PM EST</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN><B>To: </B><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN> <A href="mailto:StudentSupport@sloan.mit.edu">StudentSupport@sloan.mit.edu</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Dear support staff:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I am writing to request that STS reconfigure Pcounter to enable printing by Mac users at Sloan.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I understand that STS doesn't officially support mac users. In an attempt to minimize the intrusion of mac-user related support questions, we created an ad hoc mailman list to self-support and help each other achieve the perfect configuration (macinsloan). By collaborating with each other, we were able to solve all possible issues, and had become entirely self-sufficient ... until recently. Recent changes to the printers have rendered it impossible for us to print on anything but the Athena printers in the basement.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">We fully recognize the need for STS to ensure that students pay for the use of printers, and therefore understand the motivation behind these recent configuration changes. In fact, we have done some research and have determined that it is actually possible to configure Pcounter to allow printing by mac users while ensuring that printing is tracked and billed accordingly. It should not require significant time investment by STS to enable this configuration, and should not affect other users in any way whatsoever.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I have attached a PDF file clarifying how this works, and I would greatly appreciate it if you would review the document and consider applying the appropriate configuration. I will be happy to take responsibility for clarifying the system to mac users (via macinsloan), and will be happy to be the point person for any and all questions they may have. Also, if you need someone to test the configuration, I am happy to be the guinea pig.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Thank you,</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">John Harthorne</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Macinsloan Moderator</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">P.S. I originally found the PDF file here:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="http://www.andtechnologies.com/support/Mac-Windows-install.pdf">http://www.andtechnologies.com/support/Mac-Windows-install.pdf</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">John Harthorne</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">MBA Candidate, Class of 2007</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">MIT Sloan School of Management</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Cell: 617.894.3425</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="mailto:jharthorne@sloan.mit.edu">jharthorne@sloan.mit.edu</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; min-height: 14px; "><BR></DIV><BR></BODY></HTML>