<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
h1
{mso-style-priority:9;
mso-style-link:"Heading 1 Char";
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:24.0pt;
font-family:"Times New Roman","serif";
font-weight:bold;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:18.0pt;
font-family:"Times New Roman","serif";
font-weight:bold;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";
mso-fareast-language:EN-US;}
p.MsoNoSpacing, li.MsoNoSpacing, div.MsoNoSpacing
{mso-style-priority:1;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.Heading1Char
{mso-style-name:"Heading 1 Char";
mso-style-priority:9;
mso-style-link:"Heading 1";
font-family:"Times New Roman","serif";
mso-fareast-language:EN-GB;
font-weight:bold;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"Times New Roman","serif";
mso-fareast-language:EN-GB;
font-weight:bold;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle23
{mso-style-type:personal;
font-family:"Arial","sans-serif";
color:windowtext;
font-weight:normal;
font-style:normal;}
span.EmailStyle24
{mso-style-type:personal;
font-family:"Arial","sans-serif";
color:#1F497D;
font-weight:normal;
font-style:normal;}
span.EmailStyle27
{mso-style-type:personal-reply;
font-family:"Arial","sans-serif";
color:#1F497D;
font-weight:normal;
font-style:normal;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:245308701;
mso-list-template-ids:301990958;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l1
{mso-list-id:1302804919;
mso-list-template-ids:-773158958;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026">
<o:colormenu v:ext="edit" fillcolor="none [662]" />
</o:shapedefaults></xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor="#EAF1DD" lang="EN-GB" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Dear Colleagues,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">We appreciate if you could share the Call for Papers, attached, with your contacts?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">Soroosh Sam Saghiri<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">PhD MA MSc BSc
</span></i><span style="mso-fareast-language:EN-GB"><a href="http://www.ciltuk.org.uk/Membership/Individual/Grades.aspx"><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:windowtext;text-decoration:none">FCILT</span></i></a></span><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">
</span></i><span style="mso-fareast-language:EN-GB"><a href="https://www.heacademy.ac.uk/recognition-accreditation/hea-fellowships"><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;text-decoration:none">SFHEA</span></i></a></span><i><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB"><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">Senior Lecturer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">Director:
</span><span style="font-size:10.0pt;mso-fareast-language:EN-GB"><a href="http://bit.ly/1itoWFJ"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;text-decoration:none">Executive MSc Logistics & Supply Chain Management</span></a></span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">Director:
</span><span style="font-size:10.0pt;mso-fareast-language:EN-GB"><a href="https://www.cranfield.ac.uk/som/open-executive-programmes/logistics-and-supply-chain-management/leading-procurement-strategy-programme"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;text-decoration:none">Leading
Procurement Strategy Programme</span></a></span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB"><a href="https://www.cranfield.ac.uk/som"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:windowtext;text-decoration:none">Cranfield School of Management</span></a></span><span style="font-size:8.0pt;mso-fareast-language:EN-GB">,</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black;mso-fareast-language:EN-GB">
MK43 0AL, UK<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<h1 style="mso-margin-top-alt:9.0pt;margin-right:0cm;margin-bottom:5.25pt;margin-left:0cm;background:white">
<span style="font-size:21.5pt;font-family:"Arial","sans-serif";color:#215968;font-weight:normal">Advances in Omnichannel<o:p></o:p></span></h1>
<h2 style="margin:0cm;margin-bottom:.0001pt;background:white"><span style="font-size:17.0pt;font-family:"Arial","sans-serif";color:#215968;font-weight:normal">Special issue call for papers from International Journal of Physical Distribution & Logistics Management<o:p></o:p></span></h2>
<h2 style="margin:0cm;margin-bottom:.0001pt;background:white"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#215968;font-weight:normal"><a href="http://www.emeraldgrouppublishing.com/products/journals/call_for_papers.htm?id=7935"><span style="color:#00007F">http://www.emeraldgrouppublishing.com/products/journals/call_for_papers.htm?id=7935</span></a>
<o:p></o:p></span></h2>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<strong><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:#215968">Guest Editors:</span></strong><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Professor Michael Bourlakis, Chair in Logistics and Supply Chain Management and Head of the Logistics, Procurement & Supply Chain Management Group, Cranfield School of Management,
UK, Email: <a href="mailto:m.bourlakis@cranfield.ac.uk"><span style="color:#215968">m.bourlakis@cranfield.ac.uk</span></a><o:p></o:p></span></p>
<p style="background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Dr Soroosh Saghiri, Senior Lecturer, Cranfield School of Management, UK, Email: <a href="mailto:s.saghiri@cranfield.ac.uk"><span style="color:#215968">s.saghiri@cranfield.ac.uk</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<u><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">(Centre for Logistics & Supply Chain Management, Cranfield School of Management)<o:p></o:p></span></u></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">In the “age of customer impatience” (Daugherty, Bolumole and Grawe, 2019, in press), retail supply chains are experiencing major transformations: from physical to digital products/processes;
from off-line to on-line and mobile shopping; from conventional demand fulfilment to home delivery, click & collect, and mobile delivery; and from physical, resource-based economy to digital platform economy. These transformations have re-shaped the structure
and processes of retail supply chains to what is known today as omni-channel, where customers can find, buy, receive and return products via various, well-integrated and visible channels.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Research on omni-channel has been in its early stages till very recently. Omni-channel research has mainly concentrated on explorative and conceptual studies that describe, develop
and define omni-channel as a new phenomenon in the logistics and supply chain management discipline (see <em><span style="font-family:"Arial","sans-serif"">inter alia</span></em>, Ailawadi and Farris, 2017; Hübner et al., 2016; Melacini et al., 2018; Saghiri
et al., 2017; Verhoef et al., 2015). However, innovative customer service practices in B2B and B2C fulfilment management, supply/distribution planning, and logistics design are rapidly gaining momentum, thereby raising the profile of integrated supply chain
and logistics in the omni-channel research (Bernon et al., 2016; Ishfaq et al., 2016; Murfield et al., 2017). This momentum is evidenced by recent <em><span style="font-family:"Arial","sans-serif"">IJPDLM</span></em> special issues focusing on retail logistics
(2016) and omni-channel logistics (2018) also edited by members of the Cranfield logistics and supply chain management research team (see Saghiri et al. 2018). <o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">In view of these developments in omni-channel research and practice (and building on the previous special issue on omni-channel logistics) this Special Issue intends to contribute
to this growing field of research by showcasing case studies and empirical studies that highlight the latest managerial practices and developments in omni-channel. Accordingly, the Special Issue seeks to enhance current understanding of omni-channel operations
and strategies by identifying and describing major drivers, enablers, barriers, influential factors or requirements of omni-channel. The Special Issue seeks case studies and empirical research that address omni-channel implementations in various sectors
and different stages of supply and demand chains, to provide a comprehensive view of omni-channel in practice. The Special Issue is expected to furnish a broader, more thorough insight for omni-channel regarding questions like:<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify;background:white"><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968"><o:p> </o:p></span></p>
<ul style="margin-top:0cm;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#215968;mso-list:l0 level1 lfo3;background:white;font-size:1rem">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif"">Which structures of the supply chain support omni-channel?<o:p></o:p></span></li><li class="MsoNormal" style="color:#215968;mso-list:l0 level1 lfo3;background:white;font-size:1rem">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif"">What are the operational and strategic implications of moving toward the omni-channel?<o:p></o:p></span></li><li class="MsoNormal" style="color:#215968;mso-list:l0 level1 lfo3;background:white;font-size:1rem">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif"">What are the major barriers and challenges in the implementation of omni-channel?<o:p></o:p></span></li><li class="MsoNormal" style="color:#215968;mso-list:l0 level1 lfo3;background:white;font-size:1rem">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif"">What are the implications of omni-channel for supply chain information systems and supply chain operations?<o:p></o:p></span></li><li class="MsoNormal" style="color:#215968;mso-list:l0 level1 lfo3;background:white;font-size:1rem">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif"">How the new trends in digital platform economy and disruptive manufacturing may affect omni-channel structures and process?<o:p></o:p></span></li><li class="MsoNormal" style="color:#215968;mso-list:l0 level1 lfo3;background:white;font-size:1rem">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif"">What are the managerial practices followed by supply chain members in connection with omni-channel?<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify;background:white"><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">The wider research community is invited to submit their latest results in the above or closely related areas. Insightful
and original application oriented studies that add significantly to the omni-channel existing body of knowledge are particularly encouraged.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">The recommended methodologies mainly comprise case study, empirical survey, action research, and experiment research, with qualitative or quantitative data. Both cross-functional
and longitudinal studies are welcomed to this special issue.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Manuscripts should be prepared following the normal guidelines for <em><span style="font-family:"Arial","sans-serif"">International Journal of Physical Distribution & Logistics Management</span></em> and
may be submitted through the journal's online system: Scholar One Manuscript Central.</span><strong><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:#215968"> Please ensure you check the “Advances in Omni-channel special issue” option
when submitting your manuscript).</span></strong><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968"> Details on how to submit and the author guidelines can be found at:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968"><a href="http://www.emeraldgrouppublishing.com/products/journals/author_guidelines.htm?id=ijpdlm"><span style="color:#215968">http://www.emeraldgrouppublishing.com/products/journals/author_guidelines.htm?id=ijpdlm</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Manuscripts should be submitted </span><strong><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:#215968">between 1<sup>st</sup> and 31<sup>st</sup> January 2019 </span></strong><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">and
publication is anticipated in 2020.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">All submitted papers deemed topically appropriate will undergo the standard <em><span style="font-family:"Arial","sans-serif"">International Journal of Physical Distribution & Logistics
Management</span></em> review process. For questions on topicality, please contact any of the Guest Editors below.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<strong><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:#215968">References</span></strong><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Ailawadi, K. L., & Farris, P. W. (2017). Managing multi-and omni-channel distribution: metrics and research directions. <em><span style="font-family:"Arial","sans-serif"">Journal
of Retailing</span></em>, <em><span style="font-family:"Arial","sans-serif"">93</span></em>(1), 120-135.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Bernon, M., Cullen, J., & Gorst, J. (2016). Online retail returns management: Integration within an omni-channel distribution context. <em><span style="font-family:"Arial","sans-serif"">International
Journal of Physical Distribution & Logistics Management</span></em>, <em><span style="font-family:"Arial","sans-serif"">46</span></em>(6/7), 584-605.<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="text-align:justify;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span lang="EN-US" style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Daugherty, P. J., Bolumole, Y., & Grawe S. J. (2019), </span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:#215968">The new age of customer impatience: an agenda
for reawakening logistics customer service research. <em><span style="font-family:"Arial","sans-serif"">International Journal of Physical Distribution & Logistics Management</span></em>, forthcoming.</span><span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Hübner, A., Wollenburg, J., & Holzapfel, A. (2016). Retail logistics in the transition from multi-channel to omni-channel. <em><span style="font-family:"Arial","sans-serif"">International
Journal of Physical Distribution & Logistics Management</span></em>, <em><span style="font-family:"Arial","sans-serif"">46</span></em>(6/7), 562-583.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Ishfaq, R., Defee, C. C., Gibson, B. J., & Raja, U. (2016). Realignment of the physical distribution process in omni-channel fulfillment. <em><span style="font-family:"Arial","sans-serif"">International
Journal of Physical Distribution & Logistics Management</span></em>, <em><span style="font-family:"Arial","sans-serif"">46</span></em>(6/7), 543-561.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Melacini, M., Perotti, S., Rasini, M., & Tappia, E. (2018). E-fulfilment and distribution in omni-channel retailing: a systematic literature review. <em><span style="font-family:"Arial","sans-serif"">International
Journal of Physical Distribution & Logistics Management</span></em>, <em><span style="font-family:"Arial","sans-serif"">48</span></em>(4), 391-414.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Murfield, M., Boone, C. A., Rutner, P., & Thomas, R. (2017). Investigating logistics service quality in omni-channel retailing. <em><span style="font-family:"Arial","sans-serif"">International
Journal of Physical Distribution & Logistics Management</span></em>, <em><span style="font-family:"Arial","sans-serif"">47</span></em>(4), 263-296.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Saghiri, S., Wilding, R., Mena, C., & Bourlakis, M. (2017). Toward a three-dimensional framework for omni-channel. <em><span style="font-family:"Arial","sans-serif"">Journal of Business
Research</span></em>, <em><span style="font-family:"Arial","sans-serif"">77</span></em>, 53-67.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Saghiri, S., Bernon, M., Bourlakis, M. & Wilding, R. (2018). Omni channel logistics special issue. <em><span style="font-family:"Arial","sans-serif"">International Journal of Physical
Distribution & Logistics Management</span></em>, <em><span style="font-family:"Arial","sans-serif"">48</span></em>(4), 362-364.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:7.1pt;text-align:justify;text-indent:-7.1pt;background:white;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:10.5pt;font-family:"Arial","sans-serif";color:#215968">Verhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From multi-channel retailing to omni-channel retailing: introduction to the special issue on multi-channel retailing. <em><span style="font-family:"Arial","sans-serif"">Journal
of Retailing</span></em>, <em><span style="font-family:"Arial","sans-serif"">91</span></em>(2), 174-181.<o:p></o:p></span></p>
</div>
</body>
</html>