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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Dear Dspace General,</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
am having a real problem getting email to work from DSpace. </span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>When
I try and register a new user I am getting the 'Internal Error has occurred...'
message</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The
logs show the error as:</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>2008-03-12 16:39:08,549 WARN org.dspace.app.webui.util.UIUtil
@ Unable to send email alert<br>
java.lang.NullPointerException<br>
at
java.util.Hashtable.put(Hashtable.java:393)<br>
at
org.dspace.core.Email.send(Email.java:257)<br>
at
org.dspace.app.webui.util.UIUtil.sendAlert(UIUtil.java:559)<br>
at
org.dspace.app.webui.servlet.InternalErrorServlet.doGet(InternalErrorServlet.java:86)<br>
at
org.dspace.app.webui.servlet.InternalErrorServlet.doPost(InternalErrorServlet.java:94)<br>
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)<br>
at
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)<br>
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)<br>
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)<br>
at
org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:679)<br>
at
org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)<br>
at
org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:399)<br>
at
org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)<br>
at
org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:364)<br>
at
org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:213)<br>
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)<br>
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)<br>
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)<br>
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)<br>
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)<br>
at
org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)<br>
at
org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)<br>
at
org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)<br>
at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)<br>
at java.lang.Thread.run(Thread.java:534)<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>My config file looks like this:<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>##### Email settings ######<o:p></o:p></p>
<p class=MsoNormal># SMTP mail server<br>
lsntex3.swan.ac.uk<o:p></o:p></p>
<p class=MsoNormal># SMTP mail server authentication username and password (if
required)<br>
# mail.server.username = myusername<br>
# mail.server.password = mypassword<o:p></o:p></p>
<p class=MsoNormal># From address for mail<br>
mail.from.address = <a href="mailto:a.l.roberts@swansea.ac.uk" target="_blank">a.l.roberts@swansea.ac.uk</a><o:p></o:p></p>
<p class=MsoNormal># Currently limited to one recipient!<br>
feedback.recipient = <a href="mailto:a.l.roberts@swansea.ac.uk" target="_blank">a.l.roberts@swansea.ac.uk</a><o:p></o:p></p>
<p class=MsoNormal># General site administration (Webmaster) e-mail<br>
mail.admin = <a href="mailto:a.l.roberts@swansea.ac.uk" target="_blank">a.l.roberts@swansea.ac.uk</a><o:p></o:p></p>
<p class=MsoNormal># Recipient for server errors and alerts<br>
alert.recipient = <a href="mailto:a.l.roberts@swansea.ac.uk" target="_blank">a.l.roberts@swansea.ac.uk</a><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
notice the only other person to have this problem on the list had an issue with
the wrong java version.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>My
version is the 1.4 one from Sun Systems with the apache compatibility package
installed:</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>ts-repo1:#
java -version<br>
java version "1.4.2_13"<br>
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_13-b06)<br>
Java HotSpot(TM) Client VM (build 1.4.2_13-b06, mixed mode)</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Platform
details are:</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>SLES
10.1</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Tomcat
5.5</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
thought the error may have occurred because I was running tomcat as root
and had built dspace as the dspace user. So I rebuilt dspace as root, but this
did not cure the problem. I have no idea what the problem is. The mail server
works fine for other apps and the firewall is not blocking port 25...</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>If
anyone can help I'd appreciate it</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>regards</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Alexander</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Georgia","serif"'>Mr.
Alexander Roberts<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia","serif"'>Web
Development Officer<b><o:p></o:p></b></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia","serif"'>Library
and Information Services<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia","serif"'>Swansea
University/Prifysgol Abertawe<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Georgia","serif"'>+44
(0)1792 513239</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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